UC Davis services fare well in benchmarking to other institutions' scores
For its second year of the Academic and Staff Satisfaction Survey, UC Davis saw more and better participation all around: More service lines seeking evaluation, more employees responding to the survey, and improvements in many scores.
Interactive results are available to see ratings for each of the 56 service lines that sought customer feedback. Users can sort responses based on the respondent’s personnel type (faculty or staff) and the respondent’s unit type (administrative, schools/colleges or Health campus), in addition to exploring response averages by year.
The results also include benchmarking results, where UC Davis service lines were compared to similar service lines at other institutions. Many service lines have also outlined action plans — included in the results page — to describe their plans to improve services based on survey results.
More than 7,500 employees across UC Davis and UC Davis Health responded to the second survey — an 8.5 percent increase in respondents.
In all, there were 423,155 data points collected from questions and comments in this year’s survey. Here are some highlights from the results:
- When compared to other institutions using the same survey tool, five UC Davis service lines were ranked first in class, and another seven services came in second.
- Questions rated highest overall were those related to Knowledgeable Staff (3.99) and Helpful Staff (4.00).
- Of the service lines evaluated for both years of the survey, 15 increased in “Net Promotor Score,” which is the likelihood of someone recommending the service if asked.
- Of those service lines evaluated both years responses became more positive on 61 percent of the questions.