Frequently Asked Questions

  • How do I take the survey?
  • On February 21, you will receive an email, inviting you to take the survey. In that email, you have a link that will take you right to the survey. Otherwise, the last five letters from that link are your unique access code. You can go directly to the survey page and enter that unique access code.
  • Our Gift to You!
  • We understand your time is valuable. To show our appreciation, when you complete the survey, you will receive a barcode to redeem one of the following UC Davis gift items while supplies last: drawstring bag, mug, UC Davis Health t-shirt, or UC Davis Faculty or Staff T-shirt. Gift items available for pickup at the UC Davis Campus Store or at the UC Davis Health Fitness Center. Just show your survey completion message to an associate. If you don't work at the Sacramento or Davis campuses, we recommend selecting one person from your office to collect all co-workers' barcodes and make a trip to one of the two locations.
  • Can I come back and print my gift coupon after I finish the survey?
  • Yes, but make sure you print your gift coupon before the survey closes on March 13. After that, you will not be able to get back into the survey.
  • My gift coupon is not showing up after I complete the survey. How can I find it?
  • If you have pop-up blockers installed on your web browser, you might not see the gift voucher. In that case, email satisfactionsurvey@ucdavis.edu and we can provide you with your gift coupon.
  • Which service lines are participating in the survey this year?
  • This year, nearly 60 administrative service lines within the Division of Finance, Operations and Administration, the Office of Research, Academic Unit Shared Services Center, and Staff Voice will be participating in the survey. Your confidential survey responses will contribute to departments’ efforts to improve business processes and customer service. The purpose of this survey is to establish an objective framework for continually assessing the effectiveness of campus administrative services. For descriptions of the service lines being rated click here.
  • Why didn't I get an invitation to take the survey? 
  • Some small populations of employees were not invited to take the survey at the suggestion of the survey administrator, UC San Diego. Their recommendation to the various schools and organizations using this tool is to solicit responses from those most likely to have had significant experience with the various service lines over the last 12 months.

    Employee populations not included in the survey include temporary, student and contract employees – as well as employees on paid leave. The survey administrator explained that often temporary employees have not experienced administrative services over an extended period, which we were advised can decrease confidence in the data. In addition, employees on extended leave or emeritus faculty were excluded from the list as a courtesy. There are exceptions to be sure, and if you feel you should have been included in the survey, please email the project team to inquire. 
  • Why am I receiving this survey?
  • Faculty, academic staff and administrative staff are invited to provide feedback on university administrative services to help establish a framework for continually assessing the effectiveness of these services.
  • What if I can't find the service line I am looking for?
  • If you can’t find a particular service line, type the name or keywords into the search box. You will be directed to the service lines that most closely match your search. Not every administrative unit is participating in the survey. 
  • Are my responses confidential?
  • Yes, the Academic and Staff Satisfaction Survey is confidential. The survey administrator (in this case UC San Diego) is able to identify the respondent, but this information is not shared with us. It remains private. 
  • How long will the survey take to complete?
  • Each service line you select to evaluate should take approximately 2-3 minutes to complete. Your progress will be saved so you can complete the survey in multiple sittings. 
  • What if I can't finish it all at once?
  • If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses will be saved from where you left off. Be sure to keep your original invite email to re-enter the survey. Once you hit SUBMIT SURVEY, your survey has been submitted, and you cannot return to make any changes. 
  • What should I do if I notice a technical problem with the survey?
  • If you are having technical issues with the survey, do not submit your entire survey. Save your progress and then email us about the issue at satisfactionsurvey@ucdavis.edu. 
  • What are the standard questions?
  • Using a five-point scale (5 = Extremely Satisfied to  1 = Not at all Satisfied), you will be asked the same 12 questions for each department you select to evaluate:
    • Thinking of your OVERALL experience with [service line], how would you rate your satisfaction with it during the past 12 months?
    • Accessible to customers (via phone, voicemail, e-mail, etc.)
    • Responsive to requests or problems within an acceptable time
    • Provide effective advice, support and guidance
    • Facilitates problem resolution
    • Knowledgeable staff
    • Helpful Staff
    • Effectively use <website URL> to provide staff access to [service line] information and services
    • Moving in a positive direction to better meet my department’s needs
    • How likely is it that you would recommend [service line] to a friend or colleague?
    • Let us know what you like best about your experience with [service line]
    • Let us know your suggestion on how to improve [service line]
  • Are there any other questions besides the standard ones?
  • Yes, each service line has the ability to ask up to five additional questions unique to their business. But each service line you select should only take 2-3 minutes to evaluate. 
  • How will the information be used?
  • Executive leadership and department managers will review the results at the conclusion of the survey to help identify opportunities for improvement. The results will be released and posted on the survey website following the survey to be transparent and show progress toward providing better service to customers.  
  • Where will the employees find out about the survey results?
  • Survey results eventually will be posted on the survey website
  • Will the survey be given again?
  • Yes, we have committed to conducting the survey annually, for the next four years. 
  • Schedule of this year's survey
  • Survey opens on Thursday, Feb. 21, 2019
    Reminder emails will be sent out on Feb. 28 and Mar. 12, 2019
    The last day to participate in the survey is Wednesday, Mar. 13, 2019
  • For Survey help
  • Contact satisfactionsurvey@ucdavis.edu