Frequently Asked Questions

  • How do I take the survey?
  • On February 21, you should have received an email, inviting you to take the survey. In that email, you have a link that will take you right to the survey. Otherwise, the last five letters from that link are your unique access code. You can go directly to the survey page and enter that unique access code.
  • Our Gift to You!
  • We understand your time is valuable. To show our appreciation, when you complete the survey, you will receive a barcode to redeem one of the following UC Davis gift items while supplies last: drawstring bag, mug, UC Davis Health t-shirt, or custom UC Davis Faculty or Staff T-shirt. Gift items available for pickup at the UC Davis Campus Store or at the UC Davis Health Fitness Center. Just show your survey completion message to an associate. The first 500 people to complete the survey will be entered to win one of two $200 gift cards to UC Davis Stores. And, as a grand prize, everyone who completes the survey will be entered into a drawing to win a $400 Visa gift card.
  • Can I come back and print my gift coupon after I finish the survey?
  • Yes, but make sure you print your gift coupon before the survey closes on March 13. After that, you will not be able to get back in to the survey.
  • Which departments are participating in the survey this year?
  • This year, up to 40 administrative units/programs within the Division of Finance, Operations and Administration will be participating in the survey. Your confidential survey responses will contribute to departments’ efforts to improve business processes and customer service. The purpose of this survey is to establish an objective framework for continually assessing the effectiveness of campus administrative services. For descriptions of the departments being rated click here.
  • Are temporary and student employees able to take the survey?
  • We did not to include TES and student employees in the survey at the suggestion of the survey administrator, UCSD. Their recommendation to the various schools and organizations using this tool is to solicit responses from those most likely to have had significant experience with the various service lines over the last 12 months. Often, TES and student employees have not experienced administrative services over an extended period, which we were advised can decrease confidence in the data. Further, TES employees are temporary, which does not provide an opportunity to capture their ratings year-over-year, to track improvements in service. And we are committed to this survey for the next four years. There are exceptions to be sure, but we’ve relied on the data experts at UCSD to help inform our process.
  • Why am I receiving this survey?
  • Faculty, academic staff and administrative staff are invited to provide feedback on university administrative services to help establish a framework for continually assessing the effectiveness of these services.
  • What if I can't find the department I am looking for?
  • If you can’t find a particular unit, type the department name or keywords into the Search box. You will be directed to the departments that most closely match your search. 
  • Are my responses confidential?
  • Yes, the Faculty and Staff Satisfaction Survey is confidential. The survey administrator (in this case UC San Diego) is able to identify the respondent, but this information is not shared with us. It remains private. If you have any further questions regarding confidentiality, please contact
  • How long will the survey take to complete?
  • Each service line you select to evaluate should take approximately 2-3 minutes to complete. Your progress will be saved so you can complete the survey in multiple sittings. 
  • What if I can't finish it all at once?
  • If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses will be saved from where you left off. Be sure to keep your original email to re-enter your survey. Once you hit SUBMIT SURVEY, your survey has been submitted, and you cannot return to make any changes. 
  • What should I do if I notice a technical problem with the survey?
  • If you are having technical issues with the survey, do not submit your entire survey. Save your progress and then email us about the issue at 
  • What should I do if my gift coupon cuts off the barcode?
  • We are working on a solution to this issue. In the meantime, the Campus Bookstore and the UC Davis Health Fitness Center will still accept your gift coupon.
  • What are the standard questions?
  • Using a five-point scale (5 = Extremely Satisfied to  1 = Not at all Satisfied), you will be asked the same 12 questions for each department you select to evaluate:
    1. Thinking of your OVERALL experience with [Department], how would you rate your satisfaction with it during the past 12 months?
    2. Accessible to customers (via phone, voicemail, e-mail, etc.)
    3. Responsive to requests or problems within an acceptable time
    4. Provide effective advice, support and guidance
    5. Facilitates problem resolution
    6. Knowledgeable staff
    7. Helpful Staff
    8. Effectively use <website URL> to provide staff access to [department] information and services
    9. Moving in a positive direction to better meet my department’s needs
    10. How likely is it that you would recommend [department] to a friend or colleague?
    11. Let us know what you like best about your experience with [department]
    12. Let us know your suggestion on how to improve [department]
  • Are there any other questions besides the standard ones?
  • Yes, each department has the ability to ask up to five additional questions unique to their business. But each service line you select should only take 3-5 minutes to evaluate. 
  • How will the information be used?
  • Executive leadership and department managers will review the results at the conclusion of the survey to help identify opportunities for improvement. The results will be released and posted on the survey website following the survey to be transparent and show progress toward providing better service to customers.  
  • Where will the employees find out about the survey results?
  • Survey results eventually will be posted on the survey website
  • Will the survey be given again?
  • Yes, we have committed to conducting the survey annually, for the next five years. 
  • Schedule of this year's survey
  • Survey opens on Wed., Feb. 21, 2018
    Reminder emails will be sent out on Mar. 1 and Mar. 12, 2018
    The last day to participate in the online survey is Tues., Mar. 13, 2018 
  • For Survey help
  • Contact