Framework for continually assessing effectiveness
During the 2018 winter quarter, faculty and staff at UC Davis and UC Davis Health were asked to evaluate their interactions from the past year with 41 administrative departments. The survey provided an opportunity for customers and stakeholders to let teams and executive leaders know how much they value the services they received. And in some cases, it was a chance to identify resource gaps or opportunities to enhance programs.
First Year Highlights
- On a rating scale of 1 to 5, 24% (10 of 41) of units scored in the 4.0 range or higher in the first year.
- When UC San Diego launched their first Customer Satisfaction Survey, there were zero units that received 4.0 or higher.
- The survey received evaluations from 6,905 respondents in its first year (30%), more than any other college/university that conducts the same survey by more than 2,000 responses.
- Response rates from other campuses range from 5% – 30%.